Website Management Subscriptions

MAINTENANCE, SECURITY & BACKUPS - $50 per month

  • WordPress software updates are installed as they become available.
  • Theme and page builder updates are installed as they become available.
  • Basic and premium plugin updates are installed as they become available.
  • Backup before every update: We will backup your entire site before every update, so we can always safely restore it if something goes wrong.
  • Perform safe upgrade check: We will scan your site before and after every update, telling us if your site is down and showing any visual changes on your homepage.
  • Update reports: You will receive a monthly report of every update.
  • We will install security plugins to help keep your website secure.
  • Identify security tweaks we can make to enhance your website’s defense against hackers and bots.
  • We check if you’re on Google’s blacklist every 6 hours.
  • Two-Factor Authentication is available on request.
  • Scan your website for file changes, vulnerabilities and injected code.
  • Protect your login area by automatically locking out any suspicious behavior.
  • Track and log events when changes are made to your website, giving you full visibility over what's going on behind the scenes.
  • Complete (Full) Backup:  We recommend doing Complete (Full) Backup on a weekly basis since your files change when we add or upgrade plugins, themes or your WordPress version.

CONTENT UPDATES - $125 per month

Includes all of the above plus:

  • Includes up to four 15 min tasks per month. A 15 min task can be something like updating text, adding a blog post or video, adding simple events, adding photos.
  • The content must be provided by you.
  • A task requiring more than 15 min will need to be added to our production calendar and billed at our normal hourly rate of $75/hr. in 15 min increments.

If you would prefer to have unlimited content updates the monthly cost would be an additional $50.

TECH SUPPORT, TRAINING & CONSULTING - $225 per month

Includes all of the above plus:

  • Tech Support: Unlimited troubleshooting and fixing technical issues and/or user errors.
  • Training: Unlimited training via email.  Phone training available during normal business hours by appointment.
  • Consulting: "Pick my brain" phone calls limited to two 15 min calls per month.  This includes marketing consultation, brainstorming, opinions, advice, and counsel, ideas, recommendations, expertise etc. Available during normal business hours by appointment.

 


 

TERMS AND CONDITIONS

  • There is a three business day turnaround time for content updates.  Normal business hours are Monday - Friday 10 am - 3 pm CST.  Missing information will result in additional turnaround time.
  • Technology is always subject to vulnerabilities. Your website is no exception. We will install security plugins to help keep your website secure.  However, we cannot guarantee your site will never be hacked.
  • SIte cleaning - Restoring your site in the event of a hacker is outside the scope of this agreement. Cleaning up a hacked website can be difficult. To ensure it is done correctly we will hire a third-party specialist. The charge for this service is approximately $179 per occurrence and will be billed separately.
  • Website Management Subscription payments are due monthly upon receipt of invoice.
  • Auto-pay is required, however, there are no contracts.  Cancel anytime.
  • Receipt for your subscription payment indicates your agreement to the Website Management Subscription and the terms and conditions outlined on this page

ADDITIONAL SUPPORT

  • Face-to-Face training and support are billed separately at $75/hr. with a one hour minimum then billed in 15 min increments. Available during normal business hours by appointment.
  • Face-to-Face "Pick my brain" meetings,  brainstorming, consultation, advice, ideas, recommendations etc. are billed separately at $75/hr. with a one hour minimum then billed in 15 min increments. Available during normal business hours by appointment.
  • Plugin Research and Recommendations are billed separately at $75/hr. with a one hour minimum then billed in 15 min increments.  Please allow 2-3 business days for research.

(Updated January 1, 2019)

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